Authentication and Security - VCC Live

2024.12.12 21:05

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Partners Become a partner Email us CONTACT US VIEW DEMO Developer Guides Database API Overview Authentication and Security Overview About Database API The API location Authentication and Security Testing API Request and Response HTTP Response Codes Examples Hello World Example Advanced Example Web Callback Example Reference Project List projects List project outbound numbers Get project parameters Cloning projects Get quota limits Modify quota limits Database Manage Records List records Get detailed record information Add record Modify record Modify contact Batch record modification Manage Fields and Values Add field and values Add new value(s) to a field Modify value(s) of a field Delete a value Manage Dispositions Add disposition Batch disposition modification Robinson list / DNC list Add new value to Robinson list Delete from Robinson list resource Statistics Dashboard API Get CDR log Get CDR log for a specified uuid Get Email Log Get voicefile for a specified CDR Get inbound statistics User state log User-based statistics User-based model Number of available agents in a queue User's Current Status Get call statistics (deprecated) Users List users Add new user List teams List all roles List online users List user activities Archiver Get the year and month when no voicefiles were archived List all downloadable voice files in a given month Set a successfully downloaded voicefile as archived Download voice file Campaign Manager Get Database Get Fields Add Customer Modify Customer Back to Support and Learning Center English Hungarian

Authentication and Security

A lot of sensitive information can be accessed using Database API, so it is essential to configure it properly.

The Database API can only be reached from pre-defined IP addresses and IP ranges. The authentication process is based on HTTP Basic Authentication.

Warning: Please set the IP address definitions as restrictive as you can, and keep your password safe at all times.

Setting up the API

Before you can access the API, you must register your IP address(es) and generate a password. See 1.2 Creating a Token .

You can use the generated URL example, similar to https://mycc:157f [email protected] /v2/projects . For developing and testing you should use your desktop’s public IP address.

Authentication process

The Database API uses HTTP Basic Authentication. Both the username and password should be set in every HTTP request. Credential information can be added to either the URL or the request header.

Here is an example using credentials in URL:

https://[customer]:[password]@[customer].asp.virtual-call-center.eu/v2/[resource]

For more information on HTTP Basic Authentication:

http://en.wikipedia.org/wiki/Basic_access_authentication Back to Support and Learning Center

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